After-Sales Service

Solmar knows that making sure your new home is beautiful and well cared for is important to you. It is important to us too! To help us provide you with the most efficient after-sales service, please follow the steps outlined below.

Step 1: Pre-Delivery Inspection

Prior to occupying your home, you will be asked to meet with a Solmar representative for a Pre-Delivery Inspection (PDI). This appointment is done during regular business hours so you will be required to take time off work. Our appointments are from 8am – 4pm. Our last booking is at 4pm. We give approx. 2 hours for each PDI, although there is no rush if you require more time going over items your Solmar representative will accommodate this. During your PDI your Solmar representative will list all deficiencies in the home, if any. You will also be shown how things work in your unit, discuss warranty, maintenance and what you should expect from your home over time. At the end of your inspection you will be given a copy of your PDI form and a copy of your Warranty Certificate which should be shown to your lawyer for closing purposes. Barring unforeseen circumstances, any items you list on the PDI form will be repaired within 30 days.

Step 2: 30-Day Form

After you have owned your home for 30 days, you should fill in another form — referred to as the 30-Day Form. This is your second opportunity to list any problems you may discover with your home. Remember, nicks, chips, bumps and scratches that were not listed on your PDI will not be covered. However, you may discover some doors need adjusting for proper closure. Any plumbing, electrical or roofing issues you have can also be listed at this time.

Step 3: One-Year Mark

As the one-year anniversary of you owning your home approaches, you have the opportunity to send in another form. Your Year-End Form should cite all shrinkage items such as nail pops, corner bead cracks, baseboard separation and cracks around door frames. All such shrinkage issues will be addressed during one visit. These are generally taken care of at the one-year mark as your house will continue to settle during the first year.

After-Sales Service Form

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